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giogio at 04:37pm on 05/02/2011
giogio at 04:37pm on 05/02/2011Is anyone else slightly taken aback by Subaru using The Pogues' "If I Should Fall from Grace with God" as the soundtrack for its latest ad?
In other disturbing news, I got this Roma pasta machine for Christmas (that isn't the disturbing part) that my mother ordered from Target and the first time we tried to use it a couple of weeks ago, we discovered that there was an issue with the internal gears so it was catching on the higher settings. There was a card in the box that basically said that if there was a problem, you were supposed to call an 800 number instead of returning the machine to the store it had been bought at, which I did. And in either a sign of the coming apocalypse or the truly best incidence of customer service ever, the nice lady I spoke to said they were going to replace the machine for free and apologized profusely that I would have to wait until the end of the month as they were all out of stock. Being a naturally suspicious type, I started quizzing her about whether I had to return the broken one, whether I had to fill out any paperwork, etc. etc. But the entire time, this creepily nice CSR insisted, no, as soon as they came back in stock, they would send me a replacement machine. Then she gave me her name and a case number. Truly, I expected there to be a catch somewhere. Apparently, there isn't. A brand-new Roma pasta machine was delivered by UPS yesterday. *boggles*
By the way, I can highly recommend Roma pasta machines as a result.
In other disturbing news, I got this Roma pasta machine for Christmas (that isn't the disturbing part) that my mother ordered from Target and the first time we tried to use it a couple of weeks ago, we discovered that there was an issue with the internal gears so it was catching on the higher settings. There was a card in the box that basically said that if there was a problem, you were supposed to call an 800 number instead of returning the machine to the store it had been bought at, which I did. And in either a sign of the coming apocalypse or the truly best incidence of customer service ever, the nice lady I spoke to said they were going to replace the machine for free and apologized profusely that I would have to wait until the end of the month as they were all out of stock. Being a naturally suspicious type, I started quizzing her about whether I had to return the broken one, whether I had to fill out any paperwork, etc. etc. But the entire time, this creepily nice CSR insisted, no, as soon as they came back in stock, they would send me a replacement machine. Then she gave me her name and a case number. Truly, I expected there to be a catch somewhere. Apparently, there isn't. A brand-new Roma pasta machine was delivered by UPS yesterday. *boggles*
By the way, I can highly recommend Roma pasta machines as a result.
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